CBD brand — processor termination recovery
Their processor terminated without notice with retail season two weeks out. We placed an emergency CBD-specialist account and released held funds fast.
Their processor terminated the account without notice. A full month of processing volume was frozen mid-cycle. There was no backup processor in place, and the busiest retail season of the year was starting in two weeks.
With no way to accept cards, every day offline meant lost orders and mounting pressure from a supply chain that expected payment.
We moved immediately to an emergency placement with a CBD-specialist acquirer that underwrites hemp-derived products.
- Dual-MID setup so volume is split for redundancy — one MID going down never takes the business offline again
- Underwriting package prepared and submitted the same day
- No setup fee and a load-balanced gateway configuration
The merchant was live and taking payments before the weekend.
“We thought we were done for the season. Gray Merchants had us processing again in under two days and got our frozen funds released the following week.”
How fast can a terminated CBD merchant get processing back?
With a specialist acquirer and a prepared underwriting package, an emergency placement can go live within a day or two. In this case the merchant was processing again in 36 hours.
Can frozen funds from a terminated account be released?
Held reserves are typically released on the acquirer's schedule once the account is closed cleanly. We coordinate the handoff so the release moves as quickly as the prior processor allows — here, within seven days.
Let’s solve your payment processing the same way.
Specialist merchant account placement for every risk level — from low-risk retail and e-commerce to 50+ high-risk industries, with built-in chargeback prevention and support for international scaling.